PRODUCT & STOCK

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Can I purchase a Gift Voucher?

Yes, Of course. Our gift vouchers are available though our online store. All gift vouchers have an expiry of 12 months. If you don’t think you will use it before the expiry date, please contact us before it expires.

Why have I received an email saying the item I've ordered is out of stock??

At Mama and Bebe, we will always endeavour not to run out of stock, but in the rare situation that our stock figures are incorrect, you will receive an email advising you that we are out of stock. In this situation you will always have the option of a full refund or we can change it for another product of your choice to the same value.

How can I find a specific product?

Please use the search function which is located at the top of your screen when you are in the online store. If you cant find the product you are after, I would encourage you to contact Mamá + Bebé and we will endeavour to source it for you.

Do you offer wholesale pricing?

Yes absolutely, we have wholesale prices on specific products in our range. If you are interested in wholesale please contact us at info@mamaandbebe.com.au and we will provide you with the wholesale pricing along with the T&C’s

TECHNICAL

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Can I change my order after completing the purchase?

Your order will be packed within 24 hours after purchase. Therefore, if you wish to make a change or cancel your order completely, you need to let us know within this time frame. After that, we can't guarantee that we can change your order.

How do I use my discount voucher?

You will need to enter your coupon code or discount code at checkout. Do not enter payment details unless you have entered your code, or the code will not be used.

I have not received my order confirmation

Your order will be packed within 24 hours after purchase. Therefore, if you wish to make a change or cancel your order completely, you need to let us know within this time frame. After that, we can't guarantee that we can change your order.

I've forgotten the account password, how do I re-set it?

No problems, please contact us at info@mamaandbebe.com.au and we will assist you in resetting your password.

How do I make changes to the details on my account?

If your details have changed, please ensure you update when checking out so we can make sure there are no delays in delivering your products.

Why aren't I receiving emails or newsletters from you?

At Mamá + Bebé, we don’t want to spam you with emails. We will only send our newsletters and latest offers out to our customers that have subscribed. If you would like to subscribe please do so at the bottom of the page.

SHIPPING

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Shipping Prices

Australia Wide
Standard Shipping = $10.00
Express Shipping = $15.95

New Zealand
Standard Shipping = $24.00

Rest of World
Standard SHipping = $37

Do you offer free shipping?

Yes we do. We have free domestic shipping in Australia on all orders over $100.

Shipping Timeframe

All orders will be shipped within 2 Business days. Delivery time frame is estimated between 2-5 workings days (within Australia) and in some cases up to 10 working days (eg. Perth, rural or remote locations). If you require a quicker delivery time, please select Express Post as the option during checkout. Mamá + Bebé are not to be held responsible for late deliveries or loss or damage relating to late deliveries.

**Please note: due to Covid-19, Australia Post is experiencing long delays with all parcels.

Incorrect Address or return parcels

If Mamá + Bebé is unable to deliver your parcel due to an incorrect delivery address, or if the parcel is returned to us as undelivered, postage will be charged again for your parcel to be posted.

PAYMENT & RETURNS

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What payment methods can I use to pay for my order?

We would like to make it as easy as possible for all our customers, that why we have multiple different payments options for you. You can use credit card, PayPal & Afterpay.

Do you offer Afterpay?

Yes we do! Select Afterpay at 

What should I do if I've been over charged for my order?

Please contact us at bec@becgordonphotography.com.au if you have been overcharged. This will always be treated as a priority for us, and we will refund the overcharged amount as soon as possible.

How do I use PayPal as a payment method for my order?

You can select PayPal as a payment method at checkout. If you need further assistance please don't hesitate to contact us at info@mamaandbebe.com.au

Do you charge GST?

Yes, all prices include GST.

Return Policy

Mamá + Bebé does not provide refunds for change of mind, however we want your shopping experience to be as easy and problem free as possible, including feeling confident when purchasing your products. Mamá + Bebé will accept returns under the following conditions: 
Damaged or Faulty Goods 
The product may be returned and you can choose to either have it replaced at no extra charge or alternatively Bec Gordon Photography will provide a full refund. Bec Gordon Photography will pay the postage costs to have the faulty item returned. Contact must be made via email within 7 days of delivery including a photo of the damage to bec@becgordonphotography.com.au 

Queries relating to your order

We are here to help! If you have any questions relating to your order, delivery or payment, please contact info@mamaandbebe.com.au and we will be happy to assist.